Policy on complaints

Our commitment

Our dedication lies in delivering exceptional customer service and high-quality products to our valued customers. Additionally, we are fully committed to promptly addressing and resolving any concerns or feedback our customers may have about our services and products. We recognize the significance of customer input and perceive complaints as an opportunity to enhance our business operations and transform dissatisfied customers into satisfied ones.

Rest assured that we value your complaints immensely, treating them with utmost respect, importance, and confidentiality.

PolicyMe and Canadian Premier General Insurance Company adhere to the following principles in conducting our business:

Complaint handling procedure

Once a complaint is received, the following procedure is implemented:

To lodge a complaint

Contact our company

If you are still not satisfied with the process or response, you may ask our Complaints Department to forward a copy of your file to: